Privacy Policy

1. Information We Collect

Personal Information

We may collect the following personal information when you interact with our website or services:

• Name and contact details (email address, phone number, postal address)
• Property information for renewable energy assessments
• Communication preferences
• Service enquiry details
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our renewable energy services
• To respond to your enquiries and provide customer support
• To send you service updates and promotional communications (with your consent)
• To conduct site assessments and energy consultations
• To process payments and maintain accurate records
• To comply with legal obligations and protect our rights
• To analyse website usage and improve user experience

3. Legal Basis for Processing

Under UK GDPR, we process your personal information based on:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary to perform a contract with you
• Legal obligation: When we must process data to comply with legal requirements
• Legitimate interests: When processing is necessary for our legitimate business interests, balanced against your rights

4. Information Sharing and Disclosure

We may share your information with:

• Service providers: Third-party contractors who assist with installations and maintenance
• Professional advisors: Lawyers, accountants, and other professional service providers
• Regulatory bodies: When required by law or regulation
• Business partners: With your consent, for joint marketing initiatives

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection and security
• Secure data backup and recovery procedures

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Provide ongoing customer support and warranty services

Typically, we retain customer data for 7 years after the completion of services, unless a longer retention period is required by law.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• Right to access: Request copies of your personal information
• Right to rectification: Request correction of inaccurate information
• Right to erasure: Request deletion of your personal information
• Right to restrict processing: Request limitation of how we use your information
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for processing at any time

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Our cookie categories include:

• Necessary cookies: Essential for website functionality
• Analytics cookies: Help us understand website usage and performance
• Marketing cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, see our Cookie Policy.

9. International Transfers

We may transfer your personal information to countries outside the UK for processing by our service providers. When we do this, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by the UK authorities
• Binding corporate rules or certification schemes

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Complaints

If you believe we have not handled your personal information in accordance with this policy or data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):